Reference

India legal terms for your account

2coms keeps our account terms, privacy choices, cookie controls, security duties and India payment record practices in one place, so you know the legal position before you open…

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2coms India legal terms for your account
CONTACT ROUTES

Legal help through India support

Legal questions often need the right route from the first message. Use the contact path that matches your issue, and include your registered mobile number, masked payment reference, and a clear description…

Policy email Send privacy, cookie, account-term, and data-change requests by email with your registered mobile number and a short case summary. We check identity before sharing account records or making legal updates.
Chat handoff Start with chat when you need help finding the correct legal contact path. The team can collect basics, mark the issue type, and move the matter to the policy queue.
Payment dispute path For UPI, Paytm, or PhonePe record issues, share the masked transaction reference and account mobile number. We compare wallet logs with processor status before sending a written response.
DATA HANDLING

How we manage legal requests

Your legal rights are handled through documented checks, not casual chat promises. We separate account access issues, privacy requests, cookie choices, payment record queries, and security events so each matter reaches the…

Account data

We use account details to identify you, run security checks, process wallet records, and answer legal requests. Where correction is allowed, we update the record after matching your request to the account.

Cookies

Cookies help us keep sessions active, remember preferences, and detect unusual account activity. You can change browser settings, though some security and login functions may work differently after changes.

Security checks

When your access changes, we may ask for extra proof before reopening, closing, or editing an account. These checks reduce false requests and keep wallet records tied to the right person.

Retention periods

We keep legal, wallet, and support records only as long as required for account management, dispute handling, fraud prevention, and statutory duties. When retention ends, records are deleted or anonymised.

Change requests

You can ask us to correct contact details, update consent choices, or explain stored data linked to your account. We may decline changes that conflict with law or record-keeping duties.

Escalation

If a first reply does not answer the legal point, ask for escalation and quote the case reference. A policy reviewer will check the record, response history, and next step.

Questions on rights and account law

These answers explain how legal requests are handled on 2coms in plain English. They cover account access, data correction, payment records, cookie choices, contact routes, and local-law limits. For anything that depends on your location or personal facts, we will answer through the support path after checking your account and identity.

Yes, you can ask what account data we hold about you. We verify your identity first, then share eligible records or explain why a record cannot be released under legal duties.

Send a request from your registered contact path and state the detail that needs correction. We may ask for proof before changing mobile numbers, email addresses, payment links, or identity records.

UPI, Paytm, and PhonePe records help us trace deposits, refunds, charge disputes, fraud checks, and account balance questions. These records are retained only for account, legal, and statutory purposes.

Yes. Access and eligibility depend on local law and are available where local law permits. If your location or legal status changes, account functions may be limited or reviewed.

You can adjust cookie settings in your browser and contact us for account-level privacy questions. Some cookies are needed for login security, session checks, and fraud prevention.

Support records the issue and routes legal complaints to the policy queue. Include your registered mobile number, case reference, and exact concern so the team can check the correct record.

You can request closure through support, subject to identity checks, unsettled wallet matters, and legal retention duties. We will confirm what happens to access, stored records, and remaining account steps.

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